Shop.online@delusha.com
+92 317 6350713
Multan, Pakistan
We are Right here
FAQ's
Are Delusha handbags and clutches made of genuine leather or synthetic material?
All our handbags and clutches are made with high-quality materials. The specific material (genuine leather, vegan leather, or synthetic) is mentioned in the product description for each item.
How do I care for my handbag or clutch to keep it looking new?
To maintain the quality of your bag, avoid overloading, keep it away from moisture and direct sunlight, and clean it with a soft, damp cloth. For specific materials, refer to the care instructions included with your purchase.
Do your products come with a warranty?
Yes, we offer a warranty against manufacturing defects. This does not cover wear and tear or accidental damage.
Are Delusha products handmade?
Most of our products are carefully handcrafted by skilled artisans, ensuring attention to detail and premium quality.
Are Delusha products locally made?
We take pride in supporting local craftsmanship, and a majority of our products are designed and manufactured in Pakistan.
How will my handbag or clutch be delivered?
All products are securely packaged to ensure safe delivery. Handbags are delivered in protective dust bags to prevent damage.
How long does it take to receive my order?
Delivery timelines depend on your location, but most orders are processed within 1-2 business days and delivered within 3-7 business days.
What is your return policy?
We accept returns within 7 days of delivery for unused and undamaged items in their original packaging. Please note that sale items are non-refundable.
Can I exchange my handbag if I don’t like it?
Yes, exchanges are possible within 7 days of delivery. The product must be unused, with all tags intact, and in its original packaging.
What payment methods do you accept?
We accept multiple payment methods, including credit/debit cards, online banking, and cash on delivery (COD) for select locations.
Can I customize my handbag or clutch?
At the moment, we do not offer customization services, but stay tuned for updates on personalized products in the future!
What if I need help selecting the right bag for me?
Our team is here to help! You can reach out to us via WhatsApp at +923176350713 or email us at shop.online@delusha.com, and we’ll guide you based on your preferences.
How do I contact Delusha for queries or complaints?
The fastest way to reach us is via WhatsApp at +923176350713. You can also email us at shop.online@delusha.com, and our team will get back to you within 24 hours.
Do you have a physical store?
Currently, Delusha operates online only, but we ship nationwide to ensure you can shop from the comfort of your home.