To qualify for a return or refund, the item must meet the following conditions:
- It must be unused, unworn, with tags attached, and in the original packaging.
- You must have the receipt or proof of purchase.
- The purchase date must be within 15 days of requesting the return.
How to Start a Return
- Email us at shop.online@delusha.com to request a return.
- If your return is approved, we will send you instructions on where to send the item.
- The customer is responsible for the return shipping.
- Returns sent without prior approval will not be accepted.
- For any return-related questions, please email us at shop.online@delusha.com
Damages and Issues
- Please check your order as soon as you receive it.
- If the item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Non-Returnable Items
- Items damaged by the customer cannot be returned unless you provide proof that the item was received damaged.
- Sale Items (such as Eid Sales, Seasonal Sales, Clearance Stock, or orders with Discount Codes) cannot be returned or exchanged.
Exchanges
If you want to exchange an item:
- Return the original item first.
- Once the return is approved, place a new order for the item you want.
- Note: A 35% fee of the previous invoice will be charged for exchanging an item.
Refunds
- Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
- If approved, 30% of the original amount will be deducted as processing fees, and the remaining amount will be refunded to your preferred payment method.
Refund processing time can take 3–12 business days, depending on your bank or credit card provider.
For any questions or assistance, please reach out to us at:
📧 Email: shop.online@delusha.com
🌐 Website: delusha.com
We’re here to help!